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Policies 2017-09-17T03:53:28+00:00

 

 

PAYMENT METHOD

Payment Term

DELIVERY AGAINST PAYMENT

Payment Method

The payment methods available to you depend on the order type and country. Currently we offer 3 payment methods, of which we recommend PayPal as priority. However, if you place order of a large amount, you may choose to transfer by bank.

Note: Please send us your transfer ID after you arranged the payment.

 

Our current payment methods include the following:

 

1. Paypal is the default and recommended payment method in our website.

Paypal account:

imall # iteadstudio.com  (replace # with @)

2. If you have large amount of order to be paid, you can choose T/T payment.

Bank Account:

Bank name: HANG SENG BANK LIMITED HONG KONG

SWIFT CODE: HASEHKHH

Bank address: 83 Des Voeux Road Central, Central, Hongkong

Account: ITEAD INTELLIGENT SYSTEMS LIMITED

Account Number: 787 384445 883

 

3. If your country does not support Paypal, you can choose Western Union. Please consider the above two payment methods as priority.

Western Union:

FIRST NAME: ZHE

LAST OR FAMILY NAME: XIE

CITY: SHENZHEN

PROVINCE: GUANGDONG

COUNTRY: CHINA

 

 

 

 

 

SHIPPING & RETURNS

ITEAD Studio appreciates your support to our company and we are delighted to be at your service! Please read the instructions below about our terms and conditions and for the most frequently asked questions. If you have any questions or concerns, please feel free to contact us. Thank you for your attention and patience!

Shipping method

ITEAD Studio ships from China to all parts of the world. We currently provide three different shipping methods. They include DHL, HK Post (Registered air mail), UPS, SF E-Parcel, TNT, EMS.

Please pay attention to below rules if you chose one of the corresponding methods.

  • DHL: There are some places which are remote for DHL shipping. If it happens to be your address, we will inform you by emailing you about it. Additionally, you can check DHL location yourself here.

 

  • UPS: UPS only has remote area for some America’s addresses. If such things happen, we will also inform you via email. We will apply UPS rules to customers when we are charged by UPS, according to UPS official website for additional charges.

 

  • HK Post (Registered air mail): We are not responsible for delay, loss or damage stemming from shipments sent to an incorrect, invalid address or a correct address if you chose to have your parcel shipped via registered air mail.

Orders may end up being returned or abandoned or ruined for various reasons including: non-payment of tariffs, customs clearance delay, incorrect address, unclaimed at post office, etc. If a package is returned or failed to deliver, the customer will be contacted. The customer will have to pay for the re-shipping fee as well as returning shipping fee when it’s returned. We try our best to assist customers when such situations happen. However, we are not accountable for the above mentioned cases.

How to track your order, please refer to this page.

Shipping time

The shipping time is based on the shipping method the user selects. It normally takes around 4-5 business days for DHL/UPS/TNT to arrive at its destination. For EMS, it normally takes around 7-15 business days. For registered air mail/SF E-Parcel, it normally takes around 2-4 weeks. However, the shipping time can be greatly influenced by following issues: extreme weather, post office delay, customs clearance, local protest, etc. In this case, we are incapable of guaranteeing a timely delivery, but we will try our best for timely delivery of the order from our side.

Shipping Charge

The shipping charges for your parcel vary from region to region and depend on the weight of the order. Moreover, it does not include customs duties and taxes in the designated country since that depends on a number of parameters. Actual shipping charges are calculated during the checkout process. For an estimate before checkout, please add the items you intend to order to your cart. After selecting your country, state/province and filling in zip/postal code, please click “GET A QUOTE” from the shopping cart page. This will provide a list of cost estimates for the shipping methods available to your selected destination.

Get quote

Below screenshot shows that you are able to select your shipping method listed in checkout step 3.

Shipping method

Customs duties and taxes

Please note that all Customs Duties and Taxes, if required, are your responsibility.

Address confirmation

ITEAD Studio makes no guarantee of same-day delivery. Please allow us for around 2-3 business days to process user order. Note that if there are any items in the order that need to be back ordered, we will deliver till all items are ready. This may take some time, so please be patient because we may not be able to confirm when all the items will be ready. Users can check order status by logging into their account, and once the order is posted, users will receive an email or two with any tracking information available.

Order processing

ITEAD Studio makes no guarantee of same-day delivery. Please allow us for around 2-3 business days to process your order. You can check order status by logging into your account, and once your order is posted, you will receive an email or two with any tracking information available.

Any of the following statuses might be shown in your order account:

  • Cancelled – it means your order is called off.
  • Complete – it means your order has been posted.
  • On Hold – it means your order is to be determined.
  • Pending – it means your order is not paid.
  • Pending Payment – it means your order is not paid for yet.
  • Pending PayPal – it means your payment has been frozen by Paypal.
  • Processing – it means your order is under process.
  • Suspected Fraud – it means this deal is suspicious.

Reception

With standard courier practice, you can check the contents of the parcel before signing for your goods. If you do not, we will not be liable for any damage that may have occurred in transit.

 

 

 

RETURN AND REFUND

Warranty & Return

If you are not 100% satisfied with your order, we will be happy to arrange a return for any unused items purchased within 90 days. Simply contact us at by open a support ticket.

If you have modified your part and something goes wrong or you are not 100% satisfied with your item, our support team will help trouble shoot, offer advice and determine if your parts are defective. In the event that something is determined to be a manufacturer error or failure due to defective materials, we will repair, return or exchange the item(s) as needed. Please contact our Tech Support team, by opening a support ticket, with your order number, description of your setup, and any information about your situation that may help and we willl see what we can do for you.

We do not accept collect shipment and blind ship, please DO CONTACT US TO GET A RMA NUMBER BEFORE SHIPPING.

General Return Guidelines

  • Please arrange an RMA with us prior to sending any returns back to us.
  • All returns must include any accessories, documentation, etc. that shipped with the product.
  • If the item has been soldered to please do not remove, desolder, or otherwise modify any connected items before contacting Tech Support.
  • Eligibility for return of modified items is determined on a case-by-case basis; we can not guarantee eligibility for modified items.
  • You are responsible for return shipping charges that are not related to a manufacturer error.
  • We reserve the right to limit support, and deny returns on items that were purchased over a year ago, ding and dent items, or old version releases.

About Refund

  • Refund will be made 5 days within receiving because we need time to check or repair
  • No-reason returns will get an 85% refund and other returns a full 100% refund.
  • We will offer a refund of 85% of the product price. The other 15% will be deducted to compensate our shipping cost. meanwhile, you are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc.
  • Money will be refund to buyers account, according to the order payment way(Paypal or Bank account).

 

 

 

PRIVACY NOTICE

This Privacy Policy governs the manner in which NEXTION collects, uses, stores, archives and discloses information collected from users (each, a “User”) of this Web site. Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect

This notice applies to all information collected or submitted on the iStore website. On some pages, you can order products, make requests, and register to receive services. We may ask for personal information such as Name, Company Name, Address, Phone Number, Email Address and or Credit Card information.

The Way We Use This Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. We will use information stored in our database about you to provide support. Email addresses and other data collected in support requests are not shared with outside parties unless you have consented as such to provide you with support. We may email directly to our customer lists special promotional offers from outside vendors, partners or suppliers.

NEXTION uses aggregated, anonymous data for research regarding the effectiveness of the Web site and iStore’s marketing, advertising and sales efforts. NEXTION does not use such anonymous information for any other purpose.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.

How You Can Access Or Correct Your Information

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. We may disclose aggregated, anonymous data to investors and potential partners.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call send an email to us